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Administration, Reservation & All-Round Specialist

Location: Nairobi, Kenya

Company: Fika Safaris – Personalized Safari Experts

Employment Type: Part-Time

Are you passionate about travel and wildlife? Do you thrive in a dynamic environment where attention to detail, client service, and team collaboration come together? We are a boutique safari company based in Nairobi, specializing in crafting personalized safari experiences across East Africa. We are looking for a proactive, versatile, and experienced Administration, Reservation & All-Round Specialist to join our growing team.

Key responsibilities:

  • Handle availability checks, provisional bookings, and confirmations
  • Coordinate with suppliers for accommodations, transport, guides, and experiences
  • Manage bookings for park permits (KWS), domestic flights, train tickets, and travel insurance (e.g., AMREF)
  • Prepare service vouchers, tour leader documentation, and guest welcome packages
  • Process and prepare payments and other financial documentation
  • Maintain organized filing and booking records
  • Support the sales and operations team with itinerary preparation and guest communication
  • Handle general office administration and logistics

Who you are:

  • You hold a diploma or degree in Tourism, Travel, or Hospitality Management
  • You have 5+ years of experience in a reservations, operations, or administration role within the East African
    safari industry
  • You’re fluent in English (spoken and written); additional languages are a bonus
  • You’re comfortable using Microsoft Office (Excel, PowerPoint), emails, calendars, and cloud-based tools
  • You’re detail-oriented, organized, and capable of managing multiple tasks under pressure
  • You’re a problem-solver, a team player, and someone who can also take initiative independently

What we offer:

  • A part-time role, averaging 3 days per week, with a flexible hybrid work arrangement (combining office and
    remote work)
  • A fair and competitive salary based on your skills and experience, matched to Kenyan market standards.
  • A friendly, close-knit team environment with room to grow
  • The chance to be part of creating truly personalized, meaningful travel experiences
  • Opportunities for field exposure and professional development
  • A workplace where your input matters and creativity is valued

How to apply::

Please send your CV and a short cover letter highlighting your relevant experience to info@fika-safaris.com Use the
subject line: “Application: Administration, Reservation & All-round Specialist”
Join us in delivering safari journeys that make a difference — for our guests, for wildlife, and for Kenya and the region.